Why does delivery take a little longer?
Wondering where your order is? It's probably being processed right now. Since it involves medication, processing and delivery take a bit longer than you might be used to from a regular online order.
Before your medication is shipped, a doctor first assesses your medical situation. After that, the pharmacy carries out a medication safety check. This takes some extra time, but your health is always our top priority.
After placing your order, your medication is shipped within 3 business days at the latest. Once the package has been handed over to the courier, delivery usually takes another 1 business day.
Not sure everything went through correctly?
Check that you've correctly completed all the steps.
Check your personal account
Go to your personal account and check that you've:
Completed the questionnaire
Verified your identity
For a follow-up prescription, the doctor sometimes asks you to fill in an evaluation questionnaire. You can check this by logging in to your personal account. If needed, you'll see a banner at the top of the treatment page.
Haven't done this yet? Complete these steps first, after which your treatment will be shipped.
Check the doctor's review
Have you completed the questionnaire and verified your identity? Then check whether the doctor has already reviewed your treatment. You can check this in your personal account.
Hasn't this happened yet? Check the medical chat in your personal account to see if the doctor has sent you a message. Give the doctor up to 3 business days after your identity verification or completing the questionnaire to review your request. After that, you can contact customer service.
Track your shipment
Has the doctor approved your treatment? Then you can track the shipment via the courier's track & trace in the treatment overview in your personal account.
Hasn't the courier delivered your treatment 3 business days after the package was handed over? Get in touch with customer service.