Preise und Zahlung
Abonnementpreise, Zahlungsmethoden, Rückgabe und Stornierung
8 articles
- Can I return my order?When a return is possible – for products with and without a prescription
- Changing your payment methodManage your payment method and add new payment options
- Do I need a subscription, or can I place a one-off order?With Fellos, a subscription isn't mandatory in all cases
- How do I cancel my subscription?Subscription can be cancelled at any time, immediately
- Can I cancel my order?Whether and how you can cancel an order, depending on its status
- I've been charged a different amount than expectedExplanation of price differences between promotions and the amount actually charged
- Payment isn't working: what can I do?Solutions if the payment screen doesn't load or payment isn't going through
- Returns and cancellations: how does that work?When you're entitled to a refund and how to request one